Privacy Policy

Last Updated: January 1, 2025 • Effective: January 1, 2025

Carl's Trees of NWA, LLC (“Company,” “we,” “us,” or “our”) is an Arkansas limited liability company based in Rogers, AR. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our tree removal, trimming, and related services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

1 Information We Collect

We collect information you voluntarily provide when you fill out a form, contact us by phone or email, or otherwise interact with us:

Personal Identifiers: Full name, email address, mobile phone number, and mailing address.
Property & Job Information: Property address, type of service requested, tree or site condition, and relevant details for evaluating a service estimate.
Scheduling Information: Preferred service dates and site access details (we do not collect credit card or bank account data through our estimate forms).
Communications: Records of your correspondence with us, including SMS messages, emails, and call notes.

We also automatically collect certain technical data when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited.

2 How We Use Your Information

We use the information we collect to:

Contact you about your service inquiry and provide a free estimate;
Communicate with you via phone, email, and SMS/text messages (with your consent);
Evaluate the job and prepare a fair, upfront estimate;
Schedule service appointments, site visits, or follow-up communications;
Comply with legal obligations and enforce our terms;
Improve our website, services, and outreach efforts.

3 SMS & Text Message Communications

Carl's Trees of NWA, LLC operates an SMS messaging program to follow up with individuals who have expressed interest in our tree services.

📱 SMS Program Disclosure

Program: Carl's Trees of NWA, LLC — Service Inquiry Notifications

Message Types: Estimate follow-ups, appointment reminders, status updates, and service-related communications.

Message Frequency: Varies based on your inquiry. You may receive up to 5 messages per month.

Message & Data Rates: Standard message and data rates may apply. Check with your mobile carrier.

To Opt Out: Reply STOP to any message. You will receive one final confirmation and no further SMS will be sent.

For Help: Reply HELP to any message or contact us at the information in Section 11.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

How You Opt In: By submitting your phone number through any form on our website, you expressly consent to receive SMS text messages from Carl's Trees of NWA, LLC at the mobile number provided. You are not required to consent to SMS as a condition of our services.

🔒 Your phone number is never sold or shared with third-party marketers. We only send messages related to your service inquiry.

4 Sharing of Your Information

We do not sell, trade, or rent your personal information. We may share it only in these limited circumstances:

Service Providers: Trusted vendors (CRM platforms, scheduling and communication tools) under confidentiality obligations.
Legal Requirements: When required by law, subpoena, or court order, or to protect rights and safety.
Business Transfers: In the event of a merger, acquisition, or asset sale.
With Your Consent: When you have given explicit permission.

We do not share your mobile phone number with any third party for marketing purposes.

5 Data Retention

We retain your personal information only as long as necessary:

Service inquiry records: up to 3 years from last contact.
Completed job records: 7 years per legal and tax requirements.
SMS opt-out records: retained indefinitely to honor your preferences.

6 Cookies & Tracking Technologies

Our website may use cookies for essential functionality, analytics, and marketing. You may control cookie settings through your browser. Disabling certain cookies may affect site functionality. Continued use of our website constitutes consent to our use of cookies.

7 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. These include SSL/TLS encryption, access controls, and secure data storage. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8 Your Rights & Choices

You may have the right to access, correct, delete, or receive a portable copy of your personal information. To opt out of SMS, reply STOP to any message. To unsubscribe from marketing emails, click the unsubscribe link. To exercise other rights, contact us at the information in Section 11.

9 Children’s Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be reflected by an updated “Last Updated” date at the top of this page. Your continued use of our website constitutes acceptance of any updated policy.

11 Contact Us

For questions about this Privacy Policy or to exercise your rights:

Carl's Trees of NWA, LLC
Rogers, AR, United States
Email: [email protected]
Phone: (479) 459-3263
To opt out of SMS: Reply STOP to any message.